Returns & Refunds Policy - AAF Furniture UAE

AAF Furniture is committed to your satisfaction. Learn about our return policy, refund process, and warranty coverage for furniture purchased in Dubai, Abu Dhabi, Sharjah, and all UAE Emirates.

7-Day Return Policy

Return Eligibility

You can return products within 7 days if:

• ✅ Product is unopened and in original packaging
• ✅ All tags and labels are intact
• ✅ No assembly has been attempted
• ✅ Product is in resalable condition
• ✅ Return request made within 7 days of delivery

Non-Returnable Items

The following cannot be returned:

• ❌ Custom color orders (made to order)
• ❌ Opened or assembled products
• ❌ Products with damaged packaging
• ❌ Products used or showing signs of use
• ❌ Products without original packaging

How to Return

Step 1: Contact Us

Email aafurniture@foxmail.com within 7 days of delivery with:

• Order number
• Product name and details
• Reason for return
• Photos of unopened product in original packaging

Step 2: Return Approval

We'll review your request within 24 hours and provide return instructions if approved.

Step 3: Product Pickup

We'll arrange pickup from your Dubai, Abu Dhabi, or Sharjah address. Keep product in original packaging.

Step 4: Inspection & Refund

After receiving and inspecting the product, we'll process your refund within 5-7 business days.

Refund Process

Refund Timeline

• Product pickup: 2-3 business days after approval
• Inspection: 1-2 business days after receiving product
• Refund processing: 5-7 business days
• Total timeline: 10-14 business days

Refund Method

Refunds are issued to the original payment method used for purchase.

Exchanges

Product Exchange

You can exchange for:

• Different size (e.g., Queen to King bed)
• Different color (standard colors only)
• Different product of equal or higher value

Exchange Process

Email aafurniture@foxmail.com with:

• Order number
• Current product details
• Desired exchange product
• Product must be unopened in original packaging

Damaged or Defective Products

Received Damaged Product?

Contact us immediately if:

• Product arrived damaged during shipping
• Product has manufacturing defects
• Parts are missing
• Product doesn't match description

Damage Report Process

Email aafurniture@foxmail.com within 48 hours with:

• Order number
• Clear photos of damage or defect
• Description of the issue
• Photos of packaging (if shipping damage)

Resolution Options

• Full replacement (free delivery)
• Repair or replacement parts
• Full refund

1-Year Warranty

What's Covered

1-year warranty includes:

• ✅ Solid wood frame defects
• ✅ Foam cushioning defects
• ✅ Manufacturing defects
• ✅ Structural issues

What's Not Covered

Warranty excludes:

• ❌ Fabric wear and tear from normal use
• ❌ Stains, spills, or damage from misuse
• ❌ Damage from improper assembly
• ❌ Damage from moving or relocation
• ❌ Normal color fading over time

Warranty Claims

Email aafurniture@foxmail.com with:

• Order number and purchase date
• Photos of the issue
• Description of the problem
• We'll respond within 24 hours

Cancellations

Order Cancellation

You can cancel your order if:

• Order hasn't entered production (within 24-48 hours)
• Contact aafurniture@foxmail.com immediately
• Full refund if cancellation approved

Cannot cancel if:

• Product is in production or completed
• Custom color orders (made to order)
• Product is in transit for delivery

Customer Satisfaction Guarantee

Our Commitment:

• ✅ Quality Made in UAE furniture
• ✅ Fair and transparent return policy
• ✅ 24-hour response to all inquiries
• ✅ Professional customer service
• ✅ 1-year warranty on all furniture

Return Policy FAQs

Q: Can I return if I don't like the color?

A: Yes, if product is unopened in original packaging within 7 days. Custom colors cannot be returned.

Q: Can I return assembled furniture?

A: No, only unopened products in original packaging can be returned.

Q: Who pays for return shipping?

A: We arrange and cover pickup for eligible returns in UAE.

Q: How long for refund?

A: 10-14 business days total from return approval to refund in your account.

Q: Can I exchange for different product?

A: Yes, if unopened and within 7 days. Contact us for exchange options.

Q: What if product arrives damaged?

A: Contact us within 48 hours with photos. We'll arrange free replacement or full refund.

Contact for Returns & Refunds

Email: aafurniture@foxmail.com
Response Time: Within 24 hours
Include: Order number, photos, detailed description

Shop with Confidence - Fair Returns, Quality Guaranteed!

AAF Furniture - Made in UAE - 7-Day Returns - 1-Year Warranty - Dubai, Abu Dhabi, Sharjah