Your Complete Furniture FAQ Guide for UAE
Shopping for furniture in Dubai, Abu Dhabi, or Sharjah? This comprehensive FAQ answers all your questions about buying, delivery, sizing, maintenance, and more. Get expert answers to help you make confident furniture decisions.
Buying and Ordering
Q: How do I order furniture online in UAE?
A: Browse our collection at aafurniture.ae, select your desired furniture, choose size and color, add to cart, and complete checkout with secure online payment. Orders are processed within 24 hours and you'll receive confirmation via email.
Q: What payment methods do you accept?
A: We accept secure online payment through our website. All major credit and debit cards are accepted for safe and convenient transactions.
Q: Is there a minimum order amount?
A: No minimum order required. You can purchase a single item starting from AED 777 (single seater sofa).
Q: Can I customize furniture colors?
A: Yes! We offer custom color options for most furniture. Contact aafurniture@foxmail.com with your preferred color. Custom orders add 5-7 days to delivery and are non-returnable.
Q: Do you offer furniture sets or packages?
A: Yes, you can purchase complete sets (e.g., 3-seater sofa + 2 accent chairs, or bed frame + nightstands). Contact us for package pricing.
Delivery Questions
Q: Do you deliver to all UAE Emirates?
A: Yes! We offer FREE delivery to all seven UAE Emirates: Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain.
Q: How long does delivery take?
A: Standard delivery is 10-15 business days across all UAE Emirates. Custom color orders add 5-7 days. You'll receive email updates throughout the process.
Q: Is delivery really free?
A: Yes, completely free delivery to all UAE Emirates. No hidden costs, no delivery fees, no matter where you are in UAE.
Q: Do you deliver to Dubai Marina, JBR, Downtown?
A: Yes, we deliver to all Dubai areas including Marina, JBR, Downtown, Business Bay, Jumeirah, Arabian Ranches, Palm Jumeirah, and everywhere else in Dubai.
Q: Do you deliver to Abu Dhabi islands?
A: Yes, we deliver to Saadiyat Island, Yas Island, Al Reem Island, Al Maryah Island, and all Abu Dhabi areas.
Q: Will furniture fit through my apartment door?
A: Yes! Our furniture is delivered in sections that fit through standard UAE doorways (80-90cm). Our delivery team is experienced with Dubai and Abu Dhabi apartment deliveries.
Q: Do you deliver to villas?
A: Yes, we deliver to villas across all Emirates. Our team is experienced with large furniture delivery to villas and gated communities.
Q: Can I track my delivery?
A: Yes, you'll receive email updates at each stage. Contact aafurniture@foxmail.com for specific delivery status updates.
Q: What if I'm not home during delivery?
A: Contact us to reschedule. We'll arrange an alternative delivery time that works for you.
Sizing and Dimensions
Q: What size sofa fits a Dubai apartment?
A: For studio/1-bedroom: 2-seater (190cm). For 2-bedroom: 3-seater (250cm) or L-shape 2.7m. For 3-bedroom: 4-seater (300cm) or L-shape 3.6m. Always measure your space first!
Q: What bed size should I choose?
A: Single (120×200cm) for kids/guests. Queen (150×200cm) for couples/standard bedrooms. King (180×200cm) for master bedrooms. Super King (200×200cm) for luxury villas.
Q: How do I measure my space for furniture?
A: Measure room length, width, and height. Measure doorways. Leave 60-100cm clearance around furniture for walking. Send us your measurements if unsure - we'll help!
Q: What's the difference between left and right L-shape?
A: Stand facing where the sofa will be. If the chaise (longer section) extends to your left, choose Left L-Shape. If to your right, choose Right L-Shape. Send us a photo if unsure!
Q: Do you have exact dimensions for products?
A: Yes, all product pages list exact dimensions. Contact aafurniture@foxmail.com if you need additional measurements.
Materials and Quality
Q: What is fleece fabric?
A: Premium ultra-soft fabric, warm and cozy, perfect for air-conditioned UAE homes. Easy to maintain, very comfortable, and doesn't feel cold like leather.
Q: Is fleece suitable for UAE climate?
A: Yes! Fleece is perfect for air-conditioned UAE homes. It stays comfortable year-round and doesn't feel cold like leather or hot like some synthetics.
Q: What's the difference between fleece, velvet, and linen?
A: Fleece: Ultra-soft, warm, cozy, easy care. Velvet: Elegant, luxurious, sophisticated, requires more care. Linen: Natural, breathable, eco-friendly, modern aesthetic.
Q: Are your products really Made in UAE?
A: Yes, 100% manufactured in our Umm Al Qaiwain facility. All AAF Furniture is Made in UAE with quality control and fast delivery.
Q: What materials are frames made from?
A: Solid hardwood frames supporting 300-400kg weight capacity. Durable construction designed for long-term use.
Q: How durable is the furniture?
A: Very durable. Solid wood frames, high-density foam, quality fabrics. With proper care, furniture lasts 7-10+ years. 1-year warranty included.
Assembly and Installation
Q: Is assembly required?
A: Most sofas arrive pre-assembled, ready to use. Bed frames need legs and slats attached (15-20 minutes). L-shape sofas need sections connected (5-10 minutes). All tools and instructions included.
Q: Do you provide assembly service?
A: Our furniture is designed for easy setup. Detailed instructions and all necessary tools are included with your delivery.
Q: How heavy is the furniture?
A: Sofas: 50-150kg depending on size. Bed frames: 40-80kg. Our delivery team brings furniture to your specified room.
Colors and Customization
Q: What colors are available?
A: Most products available in Beige, Off-White/White, Grey, and Black. Some products offer additional colors. Custom colors available on request.
Q: Which color is most popular?
A: Beige is most popular - warm, classic, hides minor wear, matches any decor. Off-White is popular for modern apartments.
Q: Can I see color samples?
A: Contact aafurniture@foxmail.com to request color swatches for custom orders.
Q: Are custom colors more expensive?
A: Custom colors are same price but add 5-7 days to delivery and are non-returnable.
Pricing and Value
Q: Why are your prices lower than furniture stores?
A: We're factory-direct manufacturers in Umm Al Qaiwain. By eliminating middlemen and retail markups, we save you 20-30% compared to furniture stores.
Q: Do prices include delivery?
A: Yes, all prices include free delivery to all UAE Emirates. No hidden costs.
Q: Do you offer discounts or promotions?
A: Our factory-direct pricing already offers 20-30% savings vs retail. Check our website for current offers.
Q: Can I get a bulk discount?
A: Contact aafurniture@foxmail.com for bulk orders or complete home furnishing packages.
Warranty and Returns
Q: Do you offer a warranty?
A: Yes, 1-year warranty on solid wood frames and foam cushioning. Manufacturing defects are covered. Fabric wear and tear from normal use is not covered.
Q: What is your return policy?
A: 7-day return policy for unopened products in original packaging. Custom colors are non-returnable. Contact us within 7 days of delivery.
Q: Can I exchange my furniture?
A: Yes, contact aafurniture@foxmail.com within 7 days for unopened products. We'll assist with exchanges for different sizes or colors.
Q: What if my furniture arrives damaged?
A: Contact us immediately at aafurniture@foxmail.com with photos. We'll arrange free replacement or full refund.
Q: How do I make a warranty claim?
A: Email aafurniture@foxmail.com with order number, photos of the issue, and description. We respond within 24 hours.
Maintenance and Care
Q: How do I clean fleece furniture?
A: Vacuum weekly with upholstery attachment. For spills, blot immediately with damp cloth. Professional cleaning once a year recommended.
Q: How do I prevent fading in UAE sunlight?
A: Use curtains or blinds during peak sun hours (12-4 PM). Rotate cushions monthly. Consider UV-protective window film.
Q: Can I use water to clean stains?
A: Yes, for fleece fabric. Blot spills immediately with clean damp cloth. Don't rub. Air dry completely. For stubborn stains, use mild soap and water.
Q: How often should I vacuum furniture?
A: Weekly vacuuming recommended for UAE homes due to sand and dust. Use soft upholstery attachment.
Specific Products
Q: What's a cloud sofa?
A: Cloud sofas have rounded, cloud-shaped cushions instead of square. Extra-plush and overstuffed for ultimate comfort. Unique modern aesthetic.
Q: Do storage beds really have storage?
A: Yes, built-in drawers under the bed. Perfect for Dubai apartments with limited space. Add AED 800 for storage feature on most bed frames.
Q: How much storage space in storage beds?
A: Deep drawers suitable for bedding, clothes, seasonal items. Maximizes space in apartments.
Q: What's the difference between your sofa models?
A: Different sizes (1-4 seaters), styles (straight vs L-shape vs cloud), and fabrics (fleece vs velvet vs linen). All have solid wood frames and quality construction.
Dubai and UAE Specific
Q: Do you have a showroom in Dubai?
A: Our manufacturing facility is in Umm Al Qaiwain. Shop our complete collection online at aafurniture.ae with free delivery to Dubai.
Q: Can I visit your factory?
A: Our factory is in Umm Al Qaiwain. For inquiries, contact aafurniture@foxmail.com.
Q: Is your furniture suitable for UAE apartments?
A: Yes! We offer compact sizes perfect for Dubai apartments, plus storage options to maximize space. Furniture delivered in sections that fit through doorways.
Q: Do you understand Dubai apartment layouts?
A: Yes, we're UAE-based and design furniture specifically for UAE homes. We understand Marina, JBR, Downtown layouts and can help you choose the right sizes.
Contact and Support
Q: How can I contact AAF Furniture?
A: Email: aafurniture@foxmail.com | Response time: Within 24 hours | Languages: English, Arabic
Q: Do you have customer service?
A: Yes, email aafurniture@foxmail.com for any questions. We respond within 24 hours with helpful, detailed answers.
Q: What if I have more questions?
A: Email aafurniture@foxmail.com - we're here to help! Include photos or measurements if relevant.
Q: Can you help me choose the right furniture?
A: Yes! Send us your room dimensions, photos, and preferences. We'll recommend the best options for your space and budget.
Comparison Questions
Q: Fleece vs Velvet - which is better?
A: Fleece: More comfortable, easier to maintain, better for families, more affordable. Velvet: More elegant, luxurious look, requires more care. For most UAE homes, fleece is better.
Q: 3-seater vs L-shape - which should I choose?
A: 3-seater: Better for smaller spaces, more flexible placement. L-shape: Maximizes corner space, seats more people. Choose based on room size and seating needs.
Q: Queen vs King bed - which size?
A: Queen (150×200cm): Standard bedrooms, most couples. King (180×200cm): Master bedrooms, more space. Measure your room - need minimum 3.5m × 4m for King.
Still Have Questions?
Can't find your answer? Contact us at aafurniture@foxmail.com and we'll respond within 24 hours with detailed, helpful information.
Ready to shop? Browse our Made in UAE furniture collection with free delivery and 1-year warranty!
AAF Furniture - Made in UAE - Free Delivery Dubai, Abu Dhabi, Sharjah - 1-Year Warranty - Expert Support
