I. Return/Exchange for Quality Issues
Scope of Application
If the product you purchased has any of the following quality issues, you may apply for a return or exchange within 7 days:
Material defects (e.g., cracking, warping, fading);
Workmanship defects (e.g., unstable assembly, damage to hardware components);
Other issues that significantly deviate from the advertised description.
Return/Exchange Process
1. Contact our customer service within 7 days of receiving the product to submit clear photos or videos of the defective item as proof.
2. Upon approval, we will arrange free pickup or return shipping at our expense.
3. Refunds will be processed and returned to the original payment method within 10 business days after receiving and verifying the returned product.
Exceptions
Customized furniture (e.g., specially sized items or custom colors/patterns) is not eligible for return or exchange due to its unique production requirements, but repair services may be requested.
II. Return/Exchange for Non-Quality Issues
Scope of Application
For returns due to personal reasons (e.g., sizing mismatch, style preference changes), the following conditions must be met:
The product must be unopened, unused, and undamaged;
All parts, packaging, and manuals must be intact;
The request must be submitted within 7 days of delivery.
Fees
Return/exchange shipping costs are your responsibility.
A 30% handling fee of the product’s original purchase price will be deducted.
Refund amount = Total payment - 30% handling fee - return shipping cost.
Exchange Rules
Exchanges are only permitted for products in the same model/variant as the original.
Price differences
If the replacement item is priced higher, you must pay the difference.
If the replacement item is priced lower, the refund will follow the terms above for the adjusted amount.
III. Additional Notes
Special Products
The following items are not eligible for return or exchange:
Products damaged upon receipt (if reported beyond the 7-day window);
Products damaged due to misuse or unauthorized modifications;
Consumables (e.g., lamps, batteries).
Dispute Resolution
If there is a disagreement regarding quality issues, both parties may agree to a third-party quality inspection. The responsible party will bear the inspection costs.
IV. Policy Terms
This policy is subject to the final interpretation by AAF FURNITURE.
In case of conflicts with updated national laws or regulations, the latter shall prevail.
Contact Us
For inquiries or issues, please contact:
Phone: +971 553291686
Email: aafurniture@foxmail.com
Note: We recommend inspecting products upon delivery. For any concerns, contact customer service promptly to ensure your rights are protected.
